Privacy Policy

Privacy Policy

Last Updated: November 18, 2025

This Privacy Policy explains how SleepyLab LLC (“SleepyLab”, “we”, “us”, or “our”) collects, uses, shares, and protects your information when you:

  • Visit or use our website www.sleepylab.com

  • Interact with our social media pages, emails, or online ads

  • Purchase or use our products and services (collectively, the “Site” or “Services”)

By accessing or using the Site or purchasing our products, you agree to this Privacy Policy. If you do not agree, please do not use the Site or provide us with your information.

We may update this Privacy Policy from time to time. When we do, we will change the “Last Updated” date above. Your continued use of the Site after changes are posted means you accept the updated Policy.

1. Who We Are

SleepyLab LLC is a US-based wellness company focused on sleep-support supplements and related products.

Company: SleepyLab LLC
Address: SleepyLab LLC, 123 SleepyLab Way, Los Angeles, CA 90001, USA
Email: support@sleepylab.com

2. Information We Collect

We collect information in three main ways:

  1. information you provide directly,

  2. information collected automatically, and

  3. information from third parties.

2.1 Information You Provide to Us

When you interact with SleepyLab, you may give us:

  • Account & Contact Information

    • Name

    • Email address

    • Billing and shipping address

    • Phone number

  • Order & Payment Information

    • Products purchased

    • Purchase dates and order history

    • Payment method details (processed by our payment providers – we do not store full card numbers)

  • Customer Support & Communication

    • Messages you send us (email, contact forms, social media messages)

    • Feedback, reviews, survey responses

  • Marketing Preferences

    • Your choices about receiving newsletters, offers, and promotions

2.2 Information Collected Automatically

When you visit or use our Site, we may automatically collect:

  • Device & Usage Data

    • IP address

    • Browser type and version

    • Operating system

    • Referring and exit pages

    • Pages viewed, clicks, and time spent on the Site

  • Cookies & Similar Technologies
    We use cookies, pixels, and similar tools to:

    • Recognise you when you return

    • Remember your preferences (like cart contents)

    • Analyse how the Site is used

    • Support advertising and marketing

You can control some cookie settings through your browser (see Section 7).

2.3 Information from Third Parties

We may receive information about you from:

  • Payment processors and fraud-prevention services

  • Advertising and analytics partners (for example, aggregated data about how you interact with our ads)

  • Social media platforms, if you interact with our content or log in via those services

3. How We Use Your Information

We use your information for the following purposes:

3.1 To Provide Our Products & Services

  • Process and fulfil your orders

  • Deliver products to your address

  • Provide customer service and support

  • Manage your SleepyLab account

3.2 To Communicate with You

  • Send order confirmations, shipping updates, and account notices

  • Respond to your questions, messages, and support requests

  • Send newsletters, offers, and promotions (if you’ve opted in or as permitted by law)

You can opt out of marketing emails at any time by clicking “unsubscribe” or emailing us at support@sleepylab.com.

3.3 To Improve & Protect Our Business

  • Analyse how customers use our Site and products

  • Develop new products and features

  • Maintain and improve Site performance and security

  • Detect, prevent, and investigate fraud or misuse

3.4 To Support Advertising & Analytics

  • Measure and understand the performance of our marketing campaigns

  • Show ads that may be more relevant to your interests on our Site or third-party sites

  • Use aggregated and de-identified data for business insights

3.5 To Comply with Legal Obligations

  • Comply with laws and regulations

  • Respond to lawful requests (e.g., courts, regulators)

  • Enforce our Terms & Conditions and other agreements

4. How We Share Your Information

We do not sell your personal information for money. We may share your information with:

4.1 Service Providers

Trusted third parties that help us operate our business, such as:

  • Payment processors

  • Shipping and logistics providers

  • Email and marketing platforms

  • Analytics and advertising partners

  • Customer support tools

  • Web hosting and IT security providers

These partners are only allowed to use your information to perform services for us, in line with this Privacy Policy.

4.2 Business Transfers

If SleepyLab LLC is involved in a merger, acquisition, asset sale, or similar business transaction, your information may be transferred as part of that process.

4.3 Legal & Safety

We may disclose information if we believe it is necessary to:

  • Comply with the law, regulation, or legal request

  • Protect the rights, property, or safety of SleepyLab, our customers, or others

  • Enforce our Terms & Conditions

4.4 Aggregated & De-Identified Data

We may use and share aggregated or de-identified information that cannot reasonably be used to identify you, for business, research, or analytics purposes.

5. Cookies & Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the Site remember your actions and preferences.

We may use:

  • Essential cookies – required for basic site functions (e.g., cart, checkout).

  • Performance and analytics cookies – to understand how visitors use the Site.

  • Functional cookies – to remember your preferences.

  • Advertising cookies – to show relevant ads and measure their performance.

5.2 Managing Cookies

You can usually configure your browser to:

  • Block all cookies,

  • Delete existing cookies, or

  • Notify you when cookies are being set.

Please note: If you block or delete cookies, some features of the Site (like keeping items in your cart) may not function properly.

6. Your Choices & Rights

6.1 Marketing Communications

You can stop receiving marketing emails by:

We may still send you non-marketing emails (for example, order confirmations and important service notices).

6.2 Access, Update or Delete Your Information

You may:

  • Access and update your account information by logging into your SleepyLab account, or

  • Contact us at support@sleepylab.com to request access, correction, or deletion of certain personal information, subject to legal and business obligations.

We may need to verify your identity before acting on your request.

7. Data Security

We use reasonable physical, technical, and administrative safeguards to help protect your information against loss, misuse, and unauthorised access.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your information as best as we reasonably can.

If you believe your information has been compromised, please contact us immediately at support@sleepylab.com.

8. Data Retention

We keep your information for as long as necessary to:

  • Provide our products and services

  • Fulfil your orders

  • Meet legal, tax, and regulatory requirements

  • Resolve disputes and enforce our agreements

When we no longer need your information, we will delete it or anonymise it, in line with applicable law.

9. Children’s Privacy

Our Site and products are intended for adults. We do not knowingly collect personal information from children under the age of 18.

If we learn that we have collected personal information from a child under 18, we will delete that information as soon as reasonably possible.

If you are a parent or guardian and believe your child has provided us with information, please contact us at support@sleepylab.com.

10. International Users

SleepyLab LLC is based in the United States of America.
If you access the Site from outside the USA, you understand and agree that your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your country.

By using the Site or providing your information, you consent to this transfer and processing.

11. Third-Party Websites & Services

Our Site may contain links to websites or services that we do not own or control (for example, social media platforms, payment gateways, partner sites).

This Privacy Policy does not apply to those third-party sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top.

If we make material changes, we may notify you by:

  • Posting a notice on the Site,

  • Sending an email, or

  • Other reasonable methods.

Your continued use of the Site after any changes means you accept the updated Policy.

13. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your information, please contact us:

SleepyLab LLC
Address: SleepyLab LLC, 123 SleepyLab Way, Los Angeles, CA 90001, USA
Email: support@sleepylab.com